homeschooling is cool: November 2014

The Citizen Services Call Center for Filipinos by Filipinos

Need an NSO birth certificate? A DFA passport? SEC documents? GSIS helpline or chat?

Since 2000, Pilipinas Teleserv has been providing dynamic services to Filipinos with cutting-edge customer management solutions and innovative business process outsourcing services. Primary of these solutions is Citizen Services, an integrated customer service solution that has changed the way people transact with government agencies.

Citizen Services is comprised of essential people-oriented solutions in partnership with the National Statistics Office, the Department of Foreign Affairs, the POEA, Civil Service Commission, BIR, DTI, PhilHealth, NCC, DOH, the Government Service Insurance System, the Securities and Exchange Commission, and the DPWH over the last decade.

The central services available to Filipinos are:

NSOHelpline.com

Pilipinas Teleserv provides Filipino citizens with a stress-free alternative to acquiring their civil registry documents from the National Statistics Office (NSO) through NSOHelpline.com. Requests for birth certificates, marriage certificates, death certificates, and certificates of no marriage (CENOMAR) are made via the hotline or the website and delivered right to one’s doorstep.

DFA Passport Appointment System

Pilipinas Teleserv has transformed the way Filipino citizens transact with the Department of Foreign Affairs (DFA) through the DFA Passport Appointment System. The process of applying for a new passport and renewing an expiring passport has become much more swift and convenient as applicants can now properly plan their visits to the DFA offices.

GSIS Contact Center

From September 2012 until March 2014, Pilipinas Teleserv managed the Philippine Government’s ambitious Contact Center ng Bayan project, a national helpdesk that utilizes citizen vigilance to keep government offices and agents accountable for their actions. Concerned citizens can lodge complaints and request for information via the hotline, SMS, and email.

SEC Express System

A non-appearance application system integrating an online and contact center-based application process of documents being requested from SEC. One can access www.secexpress.ph or call (02)737-8888 to facilitate processing.

Continuously committed to innovation, Pilipinas Teleserv pushes forward towards a decade and half of providing and finding more convenient and flexible means of making government services accessible to Filipino citizens.

NSOHelpline.com, The Travel and Hassle-Free Way of Getting an NSO Birth Certificate

If you need an NSO birth certificate for travel, passport, enrollment, claims, ID application, or VISA processing, going to the nearest NSO Serbilis Outlet is a sure way of getting your hands on that very important document.

However, getting to the nearest NSO Serbilis Outlet is becoming quite a challenge nowadays, with MRT-related concerns all over the news and the ever present traffic jam of the city an omnipresent fact of life. Of course when you successfully arrive at your destination, queuing in line and waiting for the processing is part and parcel of the experience. Add all the effort and expenses, and probably the need to apply for work leave, and you dedicate a day’s worth of your life just to get a copy of your NSO document.

But what if all you need to do is to sit down, open your computer and open the browser www.nsohelpline.com side by side with your Facebook browser? What if you can apply for your NSO birth certificate by clicking and typing the needed info in one easy online form? What if all you need is one click or phone call to (02) 737-1111 and your NSO birth certificate will be delivered to you in 2-3 days right at your doorstep, anywhere in the Philippines? Now that ain’t so hard. It would probably take about 15 minutes of your time, without having to apply for work leave mind you because you can do it anytime 24/7.

www.NSOHelpline.com – Fast, Hassle-Free, Easy. Try it today.

DFA Passport Appointment System – World-class Passport Processing

Getting a passport is better and easier now than ever. Before you even get to the DFA, you will be informed of your assigned date and time, eliminating the need for long queues and ensuring convenient and efficient processing. Plus, you have the choice of numerous DFA passport processing locations to choose from like DFA ASEANA, DFA Manila, DFA Megamall, DFA Ortigas, DFA Cubao, and DFA Alabang.

www.pasport.com.ph is your easy access in getting an appointment for your DFA passport application. Quick, simple, and empowering, the service allows you to choose the date, time, and location at your convenience all in one click. And if you want to talk to someone, simply call the hotline (02) 737-1000 to get assistance from our Customer Care Officers. You can also enjoy the benefit of getting your passport delivered to your doorstep, no need to go back to the DFA for claiming.

The Department of Foreign Affairs in partnership with Pilipinas Teleserv has now made requesting for new and renewal of passport more accessible, efficient and world class for every Filipino

SEC Express System – Online Processing and Delivery of SEC Documents

SEC documents can now be requested online. There's no need to go to the SEC to get plain or authenticated copies anymore. Documents like articles of incorporation/partnership, by-laws, general information sheet, increase/decrease of capital stock, audited financial statements, registration data sheet, resolution (minutes), secretary’s certificate, board resolution, and other documents can now be requested easily.

Simply log on to www.secexpress.ph to request for SEC documents. You may also call 7378888 Monday to Saturday, from 8am to 5pm.

You can pay for your document requests using VISA or MasterCard. Your documents will be delivered anywhere in the Philippines within 3 working days. It’s that easy

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FWD Life Challenges Filipinos to ‘Get Ready to Live’

Large crowds of Filipinos witnessed FWD Life Insurance Corporation (“FWD Life”) celebrate its official brand launch through an adventure race staged at the Bonifacio Global City in Taguig.It was attended by Celebrities and VIP.

Dubbed “Ready, Set, Live!”, the adventure race gathered the Philippines most sought after personalities and randomly selected members of the public to race through BGC while conquering surprise challenges along the way. The event is the first of a series of activities to formally launch FWD Life’s ‘Get Ready To Live’ campaign, aiming to change the way Filipinos feel about insurance, and attract a new generation of vibrant and adventurous customers.

“FWD Life’s proactive approach is designed to move insurance in a new direction. We are committed to doing things differently and very much see ourselves as a lifestyle continuity company,” said Peter Grimes, FWD Life’s newly-appointed President and Chief Executive Officer. “We’re here to breathe new life and energy into the industry.”

To mark the celebration, the life insurer tapped local celebrities and personalities including newly married host and actress Iya Villania; newly engaged actor and dancer John Prats; soon-to-be married anchor and fitness enthusiast Cesca Litton; fitness aficionado and lifestyle blogger Victor Basa; TV host and triathlete Paolo Abrera; popular fitness coach and healthy lifestyle advocate Jim Saret; celebrity chef and entrepreneur JP Anglo; actress, entrepreneur, and full-time mom Bettina Carlos; ace volleyball player and first-time mom Fille Cayetano; popular radio jocks Gino Quillamor and Suzy Gamboa; and, sought-after travel blogger and writer Gael Hilotin.

These personalities teamed up with 12 equally active and brave individuals randomly recruited from different parts of Metro Manila. Together, the celebrities and their team partners conquered four daring challenges that showcased their passion for fun and adventure while embracing life’s challenges.

“By connecting with our vibrant audience and supporters today, FWD Life is demonstrating that we are ready to serve the next generation of insurance customers who will demand a very different type of experience with insurers. We want to support Filipinos in pursuing their passions and living adventurously. By taking care of their financial worries, we will enable their passionate lifestyles to continue no matter what life throws at them,” remarked Peter.

Open for Business

Since its license handover in April, FWD Life has been growing fast, now with 100 employees and has a target of recruiting 700 agents by end of year. Upon regulatory approval, a long-term partnership with Security Bank is also underway.

This October, it also introduced its first two variable unit-linked products called All Set and Set for Life, and is set to launch the first of many new products in January 2015 starting with Fight Plan, an innovative proposition which provides coverage against any type of cancer.

Leveraging technology

To serve Filipinos, FWD Life will leverage the power of technology. A country first, FWD Life employs an entirely paperless sales process through to policy issuance, equipping its agents with tablets that allow the entire consultation process to be supported by user-friendly technology. In a straightforward case, approval can even be instantaneous.

Customers can now make enquiries, settle their premiums, monitor their investments, and view relevant data through the FWD online customer portal. Agents can easily conduct an intuitive financial needs analysis and risk profiling for prospective clients, enabling the agent to identify relevant products based on the customers’ lifestyle needs.

FWD Life’s Philippine office also houses a technologically-advanced lifestyle hub called FWD Connect. Here customers can connect with FWD in a relaxed setting and find out more about insurance at their leisure.

“Applying secure and enhanced technology in the way we do things is our approach to engaging with customers—simple, efficient, transparent, and intuitive,” added Peter. “By marrying today’s modern conveniences and a thorough needs-based understanding of the market, we aim to bring a fresh and vibrant new approach to an otherwise traditional industry in the Philippines.”

About FWD Life Insurance Corporation

Arriving in the Philippines in early 2014, FWD is the insurance arm of Pacific Century Group, an Asia-based private investment group established in 1993 with interests in property, financial services, telecommunications and other investments in the Asia Pacific region. FWD is the first in nearly a decade to be granted a life insurance license by the Insurance Commission of the Philippines. FWD Life has launched its commercial operations in September 2014.

FWD business spans the Philippines, Hong Kong & Macau, and Thailand, with a brand presence in Indonesia, offering life insurance services that enable the continuity of our customer’s lifestyles. FWD’s focus is to leverage technology to enhance customer experience, deliver innovative products, and invest in talent to create a leading pan-Asian life insurer that changes the way people feel about insurance.

For more information please visit WWW.FWD.COM.PH.

FWD Life Insurance Corporation
19/F W Fifth Avenue Bldg., 5th Ave Corner 32nd Street,
Bonifaci Global City, Taguig City 1634 Philippines
Tel 8888393, fax 5587393

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World Diabetes Day November 12, 2014

Study Sets Benchmark Advancement Versus Looming Diabetes Epidemic

A recent study proved that long-term intensive glucose control based on a gliclazide-modified release strategy among diabetes patients may create a major impact on the reduction of kidney failure.

According to leading researchers of the ADVANCE-ON Post-trial Observational Study, , an intensive glucose-lowering treatment is likely to produce major long term benefits for the kidneys.

With this strategy, diabetes patients may have a lower risk of renal failure that requires dialysis or transplantation.

Researchers also note that patients did not experience any increase or decrease in the risks of death as well as any cardiovascular disease.

"The findings highlight the importance of active and effective blood glucose management for renal protection in patients with type 2 diabetes," study director and first author Associate Professor Sophia Zoungas, of The George Institute for Global Health at The University of Sydney said before the delegates in European Association for the Study of Diabetes in Vienna held in September.

She added,"By using this more intensive glucose-lowering regimen you obtain a substantial benefit in terms of renal protection without jeopardizing cardiac safety.”

The ADVANCE-ON research was funded by Australia's National Health and Medical Research Council (NHMRC), the British Heart Foundation, Diabetes UK, and Servier.

Filipino patients were represented in this landmark trial. Four centers participated, namely: Makati Medical Center (Dr. Augusto D. Litonjua), UP-PGH (Dr. Mary Anne Lim-Abrahan), Institute for Studies on Diabetes Foundation (Dr. Araceli Panelo), and the East Avenue Medical Center (Dr. Ma. Teresa Plata-Que).

Diabetes: A looming epidemic

Diabetes is said to be a looming epidemic worldwide which causes complications such as heart disease, blindness, kidney failure, limb amputation and stroke. It also leads to more health risks if not managed well. Worst, diabetes is also one of the top ten causes of death.

About 382 million people are estimated to have diabetes worldwide and 90 per cent of them have diabetes type 2.

In the Philippines, the Department of Health (DOH) estimates that 60 people die from diabetes each day.

The event was graced by renowned Doctors: Dr. Nemencio A. Nicodemus, Jr , Dr. Augusto D. Litonjua, Prof. Stephen Calagiuri. We were welcomed by Mr. Patrick Tete Managing Director of Servier Philippines. Hosted by Ms. Marian Andaluz.